Press Releases

SAN JOSE, Calif. - RE InfoLink announced today its decision to work with salesforce.com (NYSE: CRM) to implement a complete, state-of-the-art customer relationship management (CRM) system, with an emphasis on robust customer service and support. Salesforce.com, the market and technology leader in on-demand CRM, recently launched Supportforce.com to provide streamlined management of customer information for a more personal, higher-quality service experience. InfoLink's Supportforce.com implementation is the latest step in a series of initiatives, put forth by the new leadership installed at InfoLink last December, to promote a customer-driven perspective within the organization.

"As our organization has matured, there's been growing demand for a flexible, scalable CRM solution that could be customized to match our unique business needs," said RE InfoLink Interim CEO Dick Gourley. "Our existing systems, a mix of off-the-shelf and homegrown software, were no longer able to keep up." Mr. Gourley adds, "There is significantly less risk and cost in implementing Supportforce.com than continuing with the current systems."

InfoLink selected salesforce.com's on-demand customer service solution to consolidate its disparate databases and integrate the company's legacy systems, combining all pertinent subscriber data into a single access point. The new system will allow sharing of information across departments and enhance individualized customer support. "With the Supportforce.com system," said Mr. Gourley, "we can automatically route calls to the right person and escalate cases that require special care."

InfoLink is currently in the process of implementing Supportforce.com. "Our goal is to improve the customer's experience and drive down support costs. We look forward to our rollout of multi-level CRM across the company, allowing us to deliver better service, faster."

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Located in Campbell, California, RE InfoLink is the multiple listing service (MLS) for five California counties. InfoLink provides MLS products and services for over 17,000 real estate professionals, and maintains a large MLS database with 8,000+ active listings and over 1 million historical records. Formed in 1994, InfoLink is wholly owned by the real estate community.

Salesforce.comis the market and technology leader in on-demand customer relationship management (CRM). Through its award-winning salesforce.com family of products, the company provides a comprehensive suite of CRM services to help enterprises of all size, industries and geographies meet the complex challenge of managing customer information. Salesforce.com also offers sforce, the salesforce.com client/service platform, to allow customers and independent software vendors to customize and integrate salesforce.com, as well as build their own on demand enterprise applications. As of September 30, 2004, salesforce.com manages customer information for approximately 12,000 customers and approximately 185,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Automatic Data Processing (ADP), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Polycom and SunTrust Banks. Salesforce.com is headquartered in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com or call 1-800-NO-SOFTWARE.